ACLASSIC POLICIES
SHIPPING POLICY
Australian Shipping:
We offer a $9.95 flat rate standard shipping within Australia and a $14.95 express postage option for faster delivery.
International Shipping:
Our international shipping rate is $19.95. Delivery times vary by location.
American Shipping:
We are currently developing our local American supply chain to ensure a quality product, fast service and consistent price.
In the meantime we will have shipping and products available to America under our international shipping rates.
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Customs and Duties:
International orders may incur customs or import duties, which are the responsibility of the customer.
Address Accuracy:
Ensure your delivery address is correct. Aclassic is not liable for delivery issues due to incorrect address information.
RETURNS & EXCHANGES POLICY
Returns:
We accept returns within 30 days of purchase, provided the item is in its original condition with all tags attached. Refunds are issued to the original payment method but are not available for promotional or sale items.
Exchanges:
Exchanges are not directly offered for online orders. Please place a new order for your desired item and return the original item for a refund.
Faulty Items:
If you receive a faulty item, contact us within 5 working days of delivery. The item will need to be returned to Aclassic for assessment. Upon verification of the fault, you will be offered a refund or replacement.
Return Shipping:
Customers are responsible for return shipping costs. Use a traceable method, as Aclassic is not liable for lost returns.
PRIVACY POLICY
Commitment to Privacy:
Aclassic is committed to protecting the privacy and security of our customers' and visitors' information in compliance with relevant privacy laws and regulations.
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Information Collection:
We collect personal information such as names, contact details, and financial information for transaction completion, inquiries, or interaction with our website.
Use of Information for Marketing:
Your personal information will be used for Aclassic's marketing purposes, including sending newsletters, promotional offers, and updates about our products and services.
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Opt-Out Option:
You have the right to opt out of receiving marketing communications at any time. Simply follow the unsubscribe instructions in each email.
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Website Data Tracking:
Non-personally identifying information like browser type and IP address is tracked to enhance website performance. This data is not retained unless provided for transactions.
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Third-Party Websites:
Links to third-party sites on our website are not under our control, and we are not responsible for their content or privacy practices.
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Data Security:
We use robust security measures, including SSL encryption, to protect your personal information and regularly review our data retention policies.
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Access to Your Information:
You can request access to your information by contacting our privacy officer.
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Complaints:
If you believe your privacy has been breached, please contact our privacy officer. Complaints unresolved at this level can be escalated to a relevant authority.
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Policy Updates:
This policy will be updated regularly to reflect changes in our practices or legal requirements. Check our website periodically for updates.